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Pooja Shukla
Bengaluru, 3 years ago
This complaint is against Travel Triangle and driver Imtiaz khan.
They cheated and mentally traumatized us during our trip to ooty.
travel agent Sachin (9205620349) and Harsha (9625019390) did ...
nothing to help us.
Below is the complete details:
This is regarding our Ooty trip from Bangalore. This is handled by Travel Triangle (All India Holidays)
Our trip is a 3 day trip from 7th April 2023 to 9th April 2023. As discussed with travel Agent Harsha(9625019390) the driver will be coming to pick us at 4:00 AM. We contacted the driver on the 6th afternoon and shared the exact address with him. He asked for extra money (Night Charges). We contacted Harsha and he told us that he will contact the driver and not to pay any money to driver as everything is included in the package. In the evening we contacted the driver again, the driver said give me extra charges otherwise I will not come. We said the office guys will pay you.
He came by 4:00 AM and we started our journey. By around 6:00 AM we stopped for tea(where the driver also asked to pay for his tea and cigarettes'). Later on the driver stopped for fuel refill and asked us to pay 2000 for fuel, we paid. Then he asked to pay the pending amount only in cash. We spent 2 hrs. roam around here and there in search of an ATM, found few but not working. Somehow we were able to find an ATM from where we got only 4000/- cash. Now We were about to enter Bandipur Checkpost. Driver said "Government safari is a waste of money. I will take you to Private safari and it will cost you 2500/-". We relied on him and skipped Government safari. After a few hrs he took a shortcut to ooty after arguing with a traffic police-man and took us to a gypsy. we paid 2500/- in cash to the person there(might be his friends). They took us to a hill top. We spent 30 minutes and then gypsy guy took us on a road-side forest in the name of safari. We then realized that we were cheated on the name of private-safafri because it is just road-side trees with some animals. Driver took us for lunch and asked us to pay for his lunch also. It is already very late. Driver recommend to carry on with the shortcut and skip Day-1 Sight seeing like Pine-forest, shooting point, Pykara boating. We reached ooty and driver asked to cover the Botanical Garden. We visited botanical garden and the driver asked us to pay for the parking. We gave driver 100/- and went inside the botanical garden. We enjoyed ourselves there for a while, and came back to the parking. When we were about to leave the botanical garden parking lot, I saw the driver refuse to pay for parking when the parking guy asked for the payment. After that we checked into our hotel Rain-Forest. Hotel manager asked us to pay money before check-in. we called harsha and he told don't pay money, we will pay. we had an argument with harsha as well as the hotel manager. but after some time payment is made by All-India-holiday and the matter is sorted. We were very frustrated with this kind of behavior. Later in the afternoon we got a call from Harsha to make the pending payment, but because of our hotel booking issue I lost trust in them and made only half payment and told them that I will be making the other half of the payment on Day-2. Harsha forced us to make full payment, but I refused every time. Sachin also threatened us that he will revoke all the services, if we don't make full payment, but I stood by my decision. then Sachin said fine, make the half payment and the other half on Day-2. In the evening we went 2 KM to get Cash from the ATM and paid the driver 3400/- out of which 400 was his night charges. In the night the driver started shouting at me "From where you booked this cheap hotel?. Where will I park my car? Where will I sleep? I am also Human. Do something for me". I ignored and asked him to call his agency, to which he replied "Agency will do nothing. You have to do.". I think he did all this drama to extract more money out of my pocket.
Day-2 we plan for conoor. We visited sim's park and then moved towards the Dolphins nose. On the way we got a call from Harsha(travel agent) to pay the remaining amount. We paid the rest amount and now our payment to Travel Triangle (All India Holiday) is completed. On the way there is a lot of traffic and all cars and buses and stuck in traffic. Driver was making fun of us saying "Let's go back to ooty. You will be stuck in traffic throughout the day". After waiting for 30 minutes in traffic, we started walking towards the Dolphins nose, which is around 6-7 KM. We asked the driver to call us when traffic got cleared. Along the way we enjoyed the road side view. After 40 min I called the driver and asked for the status, driver said he was still stuck in the traffic. I shared the landmark(near Queens Restaurant) with him. Then we asked a photographer to take our photos and print them. After 1.5hr the driver came with the car and we headed towards the Dolphins nose. After the dolphin's nose, we came back to the photographer to collect our photo print and have lunch at Queens Restaurant. Driver again asked us to pay for lunch. After that driver said "Now there is nothing left to visit. Let's go back to ooty". its already 4:00 PM. We decided to go back to ooty and reached our hotel by 5:00 PM. Driver again made fun of us asking "Now, where do you want to go?". We went back to our rooms and pinged sachin (travel agent) about the driver's misbehavior and lunch payment. He pinged back that you need not to pay anything, it's covered under the package. We called harsha and he also asked us not to pay. But no one is calling the driver and asking him why he is bothering us and asking us to pay every time for everything. Driver asked us to make the pending payment only in Cash. We don't have Cash and asked him if we will pay tomorrow afternoon. Somehow he agreed upon taking UPI payment and I paid 5150/- amount to him, and driver payment is also done. That is we paid full amount to Travel Triangle as well as to the driver. We also informed the driver about the pending sightseeing of Day-1. After covering that we will head towards bangalore tomorrow. He told pykaraa boat house, you need to go by walk. we agreed assuming it would be few minutes of walk.
Day-3 we plan to cover skipped itenary of our Day-1, and asked driver to go doddabetta Peak, and then we covered Pine forest and after then we covered shooting point. Then driver take to us near pykaara boat house,and asked us to go by walk. We started walking and after walking for 15 minutes we saw a board of pykaara boat house saying " pykaara boat house 1 KM". I called the driver and told boat house is 1 KM, and we cant walk for that long. He replied "yesterday I told you that you have to go by walk". My wife called harsha and shouted at him regarding this behavior. I also had a heated conversation with harsha, but as usual harsha replied "I will look into this matter". Meanwhile we kept on walking and reached pykaara boat house. We did boating there and called driver to come and pick us. Driver replied "Come, where I left you." Means he asked to walk again for 2 KM. We took help from a police van there and one of the guys there called the driver and asked him to come to the boat house ticket counter. After waiting for more than 1.5 hours the driver came and started shouting at me and my wife, and said why did you call the police. We were so scared that we asked the driver to go to pykaara Police station. We headed towards the pykaara police station, but the driver stopped the car near a police officer and started telling him something in Tamil, to which Police officer asked what the problem was. I replied we want to make sure we reach Bangalore safely, therefore we want to make a complaint against the driver and travel triangle. Police officer said you have to make this complaint in Bangalore, not here, to which I replied what about the safety then. Police officer said you can seek help at the Bandipur check post if the driver did anything fishy. Police officer also told us to leave early if we want to cross the Bandipur check post, otherwise we will get stuck here only till 6:00 AM. We agreed and asked the driver to take us to bangalore safely, otherwise we will complain at bandipur check post. Driver utters a few words in kananda/Tamil. I think he is abusing us. Through-out our journey back to Bangalore , my wife and my friend's family are scared. We reached our home in Bangalore at around 11:45 PM. Driver made fun of us again saying "Are you safe now". He also asked again for 400/- as Night charges. I don't want to argue with him and I paid him 400/-.
Tarvel Agent:
Sachin : 9205620349
Harsha : 9625019390
Driver
Imtiaz Khan : 9071741454
Photo of the driver : https://drive.google.com/file/d/1ZK0aY5SNMZ2IqEMFY-Dpx6sxAFNL9QN_/view?usp=share_link
Please take action against driver and travel agent.
SK
Suresh Kris
Chennai, 19 hours ago
Over all very good experience Ms Bindu agent co ordinate very well.
A
Abhirajtrivedi
Delhi, 5 days ago
I had a wonderful experience booking my trip with namaskaram travels .Special thanks to Vineet who was extremely helpful and guided me through every step of the process.From hotel booking to tran...
sportation everything was well organised and on time. Truely dependable partner for travel planning .I would definitely book them with again and recommend them to anyone planning a trip.
Harsh Hiremath
Pune, 5 days ago
I had planned kerala 7N8D trip for my 64 and 69yr old parents. Vineet and Kavita planned trip as per their needs and driver Ajay also took good care of them. I will highly recommend Namaskaram fo...
r any Kerala trip.
JM
Jhunoo Mondal
Hyderabad, 6 days ago
The overall experience was great. The stay was comfortable and beautiful. The driver took us to places that were in the itinerary. There was an issue with the drivers working hours, there was a d...
ay, when we wrapped up everything before 7, n we had ample amount of time, which could have been utilized, but since the driver didn't want to go, we did not go out.
T
Tejaswinikalamkar
Bhopal, 11 days ago
A
Anonymous
12 days ago
Thank you team thrive.
We had a great experience with Thrive Thrust for our Kerala trip. A big thanks to Maansi ji for putting together such a thoughtful itinerary and being available with const...
ant support whenever we needed. The whole trip felt smooth and well-managed.
A
Anonymous
12 days ago
I recently booked a package for Munnar -Alleppy - Kochi family trip through thrive thrust, it was so well managed by Mr. Akash and Team to our satisfaction and expectations.
I appreciate the pro...
fessionalism of team which remains available throughout the journey.
Also the last moment unscheduled cab arrangement to the railway station reflects his professional attitude.
If anyone planning to visit through thrive thrust it's big thump-up
A
Anonymous
12 days ago
We had a great experience with Thrive Thrust for our Kerala trip. A big thanks to Mr. Akash for putting together such a thoughtful itinerary and being available with constant support whenever we ...
needed. The whole trip felt smooth and well-managed. Truly appreciate efforts of Mr. Akash and would definitely recommend Thrive Thrust to others.
A
Anonymous
12 days ago
it's always been a pleasure to travel with Raahi
A
Anonymous
12 days ago
When it's your 1st outing without family then I think you should blindly trust on RAAHi . In my case it was my very 1st experience for a tour without my family and with totally unknown people. B...
ut these people don't let you feel lonely even for a single moment.
It was a great time being with team for 4 days at Hampi tour . As an artist it gave me a lot time to explore the beauty of this place and even for live sketching over there . Time management , food, hotel accommodation everything was just perfectly organised . Leaders are so friendly and had a great fun with all. Even we can get very good pics clicked from leader
A
Anonymous
12 days ago
I really had a good experience with Thrive Thrust Tour and it was very smooth and hassle-free vacation with timely pickup and drop to diffrent locations all over Kerla. I would definitely recomme...
nd by family and friends. Keep up the good work Thrive Thrust Tour.
A
Anonymous
12 days ago
My 2nd trip with raahi.. I must say what a lovely experience ♥️ amazing leads,great facilities, great bunch of people. Overall it was awesome!
A
Anonymous
12 days ago
I have plan Kerala trip of 6D/7N and it was a wonderful experience with Akashdeep he have even made my daughter 3 rd b'day celebration arrangement in houseboat which was fully satisfied the chief...
Anna of houseboat had a hand full of taste i would highly recommend to plan trip with thrive thrust tour and travels very helpful polite had a life time memorable trip in Kerala hotel stay with breakfast was amazing no compromise at a food quality was done and even room of hotel were comfortable do plan ur trip with Akashdeep
A
Anonymous
12 days ago
I had an excellent experience with RAAHI OUTDOORS from start to finish @Keral Everything was well organized, communication was clear, and the itinerary was thoughtfully planned. The accommodation...
s and transfers were smooth, and I felt well supported throughout the trip. I would definitely book with them again and highly recommend them to anyone looking for a stress-free travel experience. Thanks Team Raahi & Specially Abhi
AM
Alok Mohan
Bangalore, 18 days ago
We booked Varkala-Trivandrum trip with For you travels and it was good trip. From the very first inquiry, kiran, representative of For you travels, was quite responsive and supportive, making the...
planning process easy. The itinerary finally agreed was post in dept discussion with scope of minor changes during the trip. Itinerary was perfectly balanced. The guide cum Cab allocated was very supportive ensuring we visit all the major sights while still having time to relax and explore at our own pace.
GK
Gopinath Kammara
Aluva, 20 days ago
Two AC's did not function for the whole night and the boat is not clean.
RC
Raju Chauhan
New delhi, 21 days ago
After booking, Mr Alan said to me that room category is not available and upgraded to new room with high price. I agreed to pay extra amount, However, when I was in hotel, it was not upgraded, it...
was downgraded with high price. I was cheated here. After booking, It in not my problem but you behaved unprofessionally. You charged me extra amount after booking that is very unprofessional.
2. For rest amount to pay no communication by Alan & message sent for paying when I was in flight. After landed to Trivandrum and on-boarded in taxi, You welcome me in Kerala like you and your system like terrorist group and rush to all payment in minutes otherwise taxi will be parked on highway and will not move till the payment. It was a pathetical behavior I ever seen from professionals.
Harshavardhan Pothula
Andhra pradesh, 24 days ago
Testimonial for 'Book It Forget It' & TravelTriangle
"The overall trip planning and support from 'Book It Forget It' was awesome, especially the service from Sahil Vij. He was incredibly responsi...
ve and took quick action on my last-minute request to arrange a new houseboat with a bigger bed to comfortably accommodate our family. The booking process through TravelTriangle was also fantastic; Soujanya Rai and Neha helped us finalize great options and supported us well throughout. I highly appreciate the 3-installment payment option—it really builds trust between the customer and the agency. The payment flexibility extended to our cab service as well, and our driver was a genuinely good person who was always ready to help with our luggage. Thank you for the great support!"
Best Memories of the Trip
The Houseboat Experience: Cruising for a full day on the Kerala backwaters was incredible. We enjoyed the ride immensely, and the larger bed accommodated our family of four perfectly.
Chef Bino's Cooking: The food on the houseboat was an absolute highlight! Chef Bino was fantastic and truly made our day by cooking awesome, high-quality meals for us.
Cliffside Views in Varkala: We enjoyed a lot of our time in Varkala, especially staying at the Wood House Beach Resort right on the cliff side. The views and the atmosphere there were unforgettable.
S
Sushantnate
Mumbai, a month ago
Thank you Sahil bhai for organising such a wonderful trip
P
Pkgarg
Vadodara, a month ago
It was a nice experience, offering good value for money.
K
Kankanteesanjana
Hyderabad, a month ago
The boat stay was very bad, we tried to reach out to the agent but we did not get any help.
Overall trip was ok but the allepy trip was not as expected.
A
Anonymous
a month ago
Great Agency, everything was perfectly planned.
Great trip and Good memories
MP
Meghshyam Prasad
Bengaluru, a month ago
Our driver Ajas was good and cooperative. Cab condition (seat covers were Lil torn) could have been little better.
B
Burnwalsubhash
Bengaluru, a month ago
Over all ok















